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PRIVACY POLICY

As of August 15, 2014
This Privacy Policy describes how we gather information from you when you visit the DEE HUTTON website located at www.deehutton.com (the “Site”), and how we may use and share that information. By visiting our Site, you are accepting the practices described in this Privacy Policy and the accompanying Terms and Conditions. In this Privacy Policy, the words “we,” “us” and “our” refer to DEE HUTTON.

The Information We Collect
Personal Data. Personal Data is information that identifies you or can be used to identify or contact you (collectively, “Personal Data”). Such Personal Data may include your name, address, email address, telephone number. When registering to become a member (“Member”) on our Site, you will be required to provide us with Personal Data. Billing Information. If you wish to purchase a product or service through the Site, you will be required to provide certain information in addition to the Personal Data noted above. Such information may include a credit card number and similar information (collectively, “Billing Information”).

How We Use and Share Your Information
We may use the Personal Data, the Billing Information, and the Other Information to provide you access to and usage of the Site, inform you about our products and services and to improve our services to you. Also, we may use and/or share the Personal Data, the Billing Information, and/or the Other Information as described below. If DEE HUTTON intends on using any Personal Data, Billing Information, or Other Information in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which it is collected, or, if you have not been so informed, we will inform you and obtain your consent after collection, but before use. Otherwise, we will only share personal data with third parties as outlined in this Privacy Policy. DEE HUTON may disclose your Personal Data, Billing Information, and/or Other Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with a subpoena or legal obligation (b) protect and defend the rights or property of DEE HUTTON, (c) act in urgent circumstances to protect the personal safety of Members or other users of the Site or the public (d) protect against legal liability or (e) any third party with your prior consent. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data, Billing Information, and Other Information may be part of the transferred assets. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

Links to Other Websites
The Site may contain links to third-party websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

Security
Through our online store, we have reasonable security measures in place intended to protect against the loss, misuse or alteration of Personal Data, Billing Information, and Other Information that we have collected from you at the Site. However, we are unable to guarantee that the security measures we take will not be penetrated or compromised, or that your Personal Data will remain secure under all circumstances. When you enter sensitive information (such as a credit card number) on our order forms, the transmission of that information is encrypted using secure socket layer technology (SSL). If you have any questions about security on our Site, you can contact us at info@deehutton.com

Changes to Our Privacy Policy
This Privacy Policy is effective as of the date stated at the top of this policy. We may change this Privacy Policy from time to time, and will post any changes on our Site as soon as they go into effect. By accessing the Site after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of information is governed by the Privacy Policy in effect at the time we use the information. Please refer back to this Privacy Policy on a regular basis. If we make any material changes we will notify you by email sent to the e-mail address specified in your account or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

How to Contact Us
If you wish to contact us about this Privacy Policy, you may reach us by email at info@deehutton.com or by writing to:
DEE HUTTON
41 Union Square West
Suite 536
New York, NY 10003

TERMS & CONDITIONS

Please Read This Document Carefully. It Contains Very Important Information Regarding Your Rights and Obligations, Including Limitations and Exclusions That Might Apply to You.

These terms and conditions apply to the purchase and sale of products (“Products”) through www.deehutton.com (the “Website”). By placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by DEE HUTTON (referred to as “us” or “we”) without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this Website, and you should review these terms and conditions prior to purchasing any Product. These terms and conditions are an integral part of the Website terms of use that apply generally to the use of our Website. You should also carefully review our Privacy Policy before placing an order for goods through this Website.

1. Order Acceptance and Cancellation
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled.   

Order Cancellations
Orders may be canceled within 24 hours of placing your order. You can email or call us to cancel your order: sales @deehutton.com or 212 488 6800. Cancellations after 24 hours will not be accepted.

2. Payment Terms
Terms of payment are within our sole discretion. Please note that your billing address must match the address on your credit card statement

3. Changes in Products and Pricing
We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are absolutely accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.

4. Shipping Fees, Taxes, and International Duties  If you are shipping within the United States of America, sales tax will be charged on orders shipping to New York State. For Products shipped to New York State, this tax will be charged at the time you place your order for the Product. No other tax or import duty will be applied to orders shipped within the United States. Orders shipped from our New York office will be sent via FedEx, UPS or USPS within the domestic United States. Once an order is ready after one month, we offer two types of shipping: regular ground & next day delivery. Because of the extra packaging we offer on our gowns, there is an increased shipping fee.

5. Shipping Policy
We offer two shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted. Please note that items take one month to ship out. If any materials are backordered, we will get in touch should this timeframe be prolonged. These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us. Once your item has shipped, we will send you an email with your tracking information. All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. DEE HUTTON is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact info@deehutton.com so that we may make arrangements.

6. Advertising Disclaimer and Trademarks
We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to you via check in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.

7. Limitation of Liability
In no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.

8. Return Policy

Because each piece is custom made, we do not accept returns at this time. Faulty Products
Products that are received damaged or become damaged by a manufacturing fault within three (3) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. DEE HUTTON will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason. Damaged or faulty products will be replaced by the same product in the same size or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund within the three month period.
If you feel an item is damaged or faulty, you can send it back to the following address:

DEE HUTTON
41 Union Square West
Suite 536
New York, NY 10003

Product Colors
We have made every effort possible to ensure the colors are displayed as accurately as possible. DEE HUTTON cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact info@deehutton.com prior to placing your order.

9. Miscellaneous
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The laws of the State of New York, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the State and Federal Courts of New York located in Manhattan with respect to such matters.

DEE HUTTON FAQ

GENERAL QUESTIONS:

What is DEE HUTTON?

DEE HUTTON is a modern made to order designer collection of gowns dresses and separates. We offer seasonal pieces in a variety of colors and fabrics, all delivered to customers within weeks. DEE HUTTON provides a contemporary model of luxury made-to-order for a new generation of style-setters.

HOW IT WORKS

We offer a variety of different services to create your customized piece:

DEE HUTTON MADE-TO-ORDER
DEE HUTTON offers exclusive customizable items for sale on a rolling “seasonless” basis. You order your stock size and choose your silhouette. Adjustments can be made to existing silhouettes- we can alter length of garments, certain sleeve bodies and necklines. We can mix and match. We offer many colors and fabric styles to create a singular garment. You can choose fabrics for both exterior bodies and interior linings.

How do I purchase DEE HUTTON made-to-order garments?

Showroom Appointments: you can book an appointment at DEE HUTTON’s New York Showroom by clicking on the “Visit Us” page on DEEHUTTON.com, or you can call our office at 212 488 6800. These appointments, often attended by the designer herself, allow a true collaborative experience.

Online: We’re excited to say that select DEE HUTTON pieces are now available for purchase online at shop.deehutton.com. There, you will find a selection of our best sellers, favorites, and new items along with a very detailed sizing chart and an array of color and fabric choices to instantly create a personally customized showstopper.

Phone: We are happy to place an order for you over the phone. You can click on any of the Collection pages on DEEHUTTON.com to review the items available and check your sizes by using the in-depth sizing guide on shop.deehutton.com.

Trunk Show: We have a schedule of trunk shows and events, both public and private, and hosted by brand ambassadors across the country. We post information about our public shows on our Instagram (@deehuttonstyle) & Facebook pages- to find out if we’re coming to your hometown, please email us at sales@deehutton.com

DEE HUTTON COUTURE

By special request, DEE HUTTON designer Nedenia Hutton Craig will work with you on a made-to-measure couture garment. Working hand-in-hand with a client, Nedenia develops dream pieces, first in muslin, then fit and embellished to perfect specification for a true one-of-a-kind masterpiece.

How do I purchase DEE HUTTON couture?

DEE HUTTON couture can only be purchased via an appointment at DEE HUTTON’S New York Showroom either by clicking on the “Visit Us” page on DEEHUTTON.com to schedule an appointment or by calling the office at 212 488 6800. Please specify your made-to-measure request when scheduling to ensure the designer will be present. Please allow ample time for subsequent fittings.

Where are DEE HUTTON pieces made?

As proud New Yorkers, we’re thrilled to be able to say that DEE HUTTON is produced entirely in our New York City Studio and in New York City’s Garment District.

How long until I receive my order?

Items will be received within 4 weeks of placing your order. Please note that if fabric is backordered, we will contact you with updated delivery time. DEE HUTTON couture delivery times vary based on clients needs.

When my order arrives, do you do fittings?

Like us, most women who invest in designer clothes are very loyal to their tailors and it’s more convenient for them to visit their local tailor down the street. However, fittings are included if you can make it to our New York City Showroom, as we have a truly amazing tailor who works with us on site. If you live outside of New York, we can recommend a tailor based in your area. Please contact us at sales@deehutton.com or 212 488 6800 with questions.

Can I cancel my order?

Orders may be canceled within 24 hours of placing your order. You can email or call us to cancel your order: sales@deehutton.com or 212 488 6800. Cancellations after 24 hours will not be accepted.

RETURNS AND EXCHANGES

What’s your return policy?

Because each piece is made-to-order, we do not accept returns at this time. If an item is damaged or something is inherently wrong with the garment, then customers can return their item. The item must be returned to DEEHUTTON unused, unworn, unwashed, unaltered and undamaged within 30 days from the date you received your order. Damaged or faulty products will be replaced by the same product in the same size or repaired, where possible, and subject to availability. Otherwise, we take sizing and measurements very seriously, and work with our clients to ensure that their order will fit. If you feel an item is damaged or faulty, please contact us for return instructions: sales@deehutton.com or 212 488 6800.

SHIPPING

How will my order ship?

All orders are shipped via UPS or, if you're based in New York City, we will messenger your pieces to you directly. With UPS, for separates and dresses, our flat shipping rate is $50. For gowns, our flat shipping rate is $100. We charge more for gowns because we package them in larger boxes for protection purposes.

Do you offer international shipping?

At the moment, we only ship within the United States. Please check back for updates as we are planning to expand internationally in the near future.

How will I know when my order ships?

We will send you an email when your order leaves our showroom.

Can I rush my order?

Items will be ready within 4 weeks of placing your order. If you would like to receive your item the day after we receive it from our factory, we can do that for an extra charge. Please call us at 212 488 6800 to discuss further.

Can I place an order over the phone?

Yes- you can call our office at 212 488 6800 to place an order over the phone.

PAYMENT:

How does payment work?

We require customers to pay fifty percent (50%) of the amount due as a deposit at the time you place your order, plus shipping & taxes. We will charge the remaining fifty percent (50%) of the amount due when the item is ready for shipment.

Which payment methods does DEE HUTTON accept?

We accept Visa, Mastercard, American Express and Discover.

CONTACT US

We would love to hear from you. For general information, please email sales@deehutton.com, and we’ll get back to you within 24 hours.

We are located at:
41 Union Square West
Suite 536
New York, NY 10003
(212) 488 6800